Operations Management [EL035]

Detailed information about this course:

Description

Operations management is concerned with evaluating the performance of operating units, understanding why they perform as they do, designing new or improved operating procedures and systems for competitive advantage, making short-run and long-run decisions that affect operations, and managing the work force. To understand the role of operations in any organization, a manager must understand process analysis, capacity analysis, types of processes, productivity analysis, development and use of quality standards, and the role of operating strategy in corporate strategy. The course will also present the focused management approach which can help an organization achieve much more with existing resources. The course will demonstrate how operations management—in particular Lean and the Theory of Constraints (TOC)—can rapidly advance value and performance in any health care organization. Utilizing a systems approach that will be relevant for health care managers and executives, it unpacks and demystifies concepts such as performance measures, operations, quality, cost accounting, pricing, and value enhancement, all as they relate to eliminating waste and non-value-adding activities.

See 'how to apply' for the course registration period.

Objectives

In this course, students will:

• Learn about process analysis
  
• Learn to calculate capacity utilization
  
• Learn the principles of the Theory of Constraints (TOC)
  
• Learn basic tools of Focused Management

Assessment

Attendance, Assignment(s)